Return & Refund Policy

Return & Refund Policy

At ED & VINI, we take pride in creating handmade, art-inspired scarves that are unique and carefully crafted. Your satisfaction is important to us, and we strive to provide you with the best products and service. Please read our Return & Refund Policy carefully to understand your rights and how we handle returns, exchanges, and refunds.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order. To be eligible:

• The item must be unused and in its original condition.
• All original tags, labels, and packaging must be intact.
• You must provide the original invoice or proof of purchase.

Please note that customized or personalized items may not be eligible for a refund unless the item is defective or damaged during shipping. The handmade nature of our scarves means slight variations or imperfections are part of their charm and not considered defects.

2. How to Initiate a Return

To start a return or exchange:

1. Email us at edandvini@gmail.com with your order number and reason for return.
2. Our team will provide you with instructions and the return address.
3. Carefully pack the item to prevent damage during transit.

All returns must be authorized by our team; unauthorized returns may not be accepted.

3. Return Shipping

• Return shipping is generally the responsibility of the customer, unless the item is defective, damaged, or incorrect.
• We recommend using trackable shipping methods to ensure your return reaches us safely. ED & VINI is not responsible for items lost during return transit.
• Once your return is received and inspected, we will notify you via email about the status of your refund or exchange.

4. Refunds

Approved refunds will be processed via the original payment method within 7–14 business days after we receive the returned item.

• Refunds do not include shipping charges.
• For partial refunds (if applicable), the value will be calculated based on the condition of the returned item.
• Custom or personalized items that are returned without a defect will not be eligible for a refund.

5. Exchanges

If you wish to exchange an item for another scarf of equal value:

• Contact us at edandvini@gmail.com to request an exchange.
• If the new item is of higher value, you will be required to pay the price difference.
• Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at edandvini@gmail.com with:

• Photos of the damaged or incorrect item
• Your order number

We provide instructions for return or replacement. Your satisfaction is our priority, and we will resolve any issues promptly.

7. Important Notes

• Please handle returned items carefully to avoid damage during transit.
• Returns that do not meet the above requirements may be refused or subject to partial refunds.
• We reserve the right to update or modify this policy at any time. Updated policies will be posted on our website.

8. Contact Information

If you have any questions or concerns about your order, return, or refund, please contact us:

Email: edandvini@gmail.com
Website: www.edandvini.com

Thank you for choosing ED & VINI. Every scarf we create is a work of art, and your satisfaction is at the heart of everything we do.